Shipping policy
Introduction
Welcome to Pulsevex. This Shipping Policy explains the terms, procedures, responsibilities, and conditions related to order processing, shipment handling, shipping timelines, tracking services, delivery estimates, and customer responsibilities for all purchases made through Pulsevex within the United States. Our objective is to provide customers with a reliable and transparent shipping experience while maintaining clear communication regarding shipment expectations and delivery procedures. By placing an order through Pulsevex, customers acknowledge and agree to the terms outlined within this Shipping Policy. Customers are encouraged to carefully review this policy before placing orders through our website.
Store Information
This Shipping Policy applies to all products, services, and orders purchased through Pulsevex. Customers may contact us regarding shipping inquiries, tracking concerns, delivery issues, or customer support requests using the official information listed below.
Store Name: Pulsevex
Email: content@pulsevex.shop
Phone Number: +1 (620) 987-8499
Physical Address: 2121 E Rawhide St, Gilbert, AZ 85296, United States
Contact Page: https://pulsevex.myshopify.com/pages/contact
Shipping Destinations
Pulsevex currently provides shipping services throughout the United States. We ship to all 50 states, including Alaska and Hawaii. Shipping availability may vary depending on destination accessibility, carrier service areas, operational restrictions, or product limitations. Certain remote locations, military addresses (APO/FPO/DPO), restricted delivery zones, or carrier limitations may require additional verification, extended delivery times, or special handling procedures. Customers shipping to such addresses are encouraged to contact us at content@pulsevex.shop or (620) 987-8499 before placing an order to confirm availability and delivery estimates.
At this time, Pulsevex does not offer international shipping. All orders must be shipped to addresses within the United States. We may expand our shipping coverage in the future; any updates to our shipping destinations will be reflected on this page.
Order Processing Time
Orders placed through Pulsevex are generally processed within 1 to 2 business days after successful payment verification. Processing includes payment confirmation, order review, inventory preparation, packaging, quality inspection, and shipment coordination. Orders placed before 12:00 PM Pacific Time on a business day are typically processed the same day, while orders placed after this time may be processed the following business day.
Orders are not processed during weekends (Saturday and Sunday) or major United States holidays, including New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Orders placed during these periods will be processed on the next business day. During periods of increased order volume, seasonal promotions, holidays, sales events, or operational delays, processing times may be extended beyond the standard 1 to 2 business days. Customers will be notified by email if any unusual delays are expected.
Shipping Rates and Free Shipping
Pulsevex is pleased to offer free standard shipping on all orders shipped within the United States. There are no minimum purchase requirements, and no shipping fees are charged at checkout for standard delivery. All prices displayed on our website are exclusive of applicable sales tax; sales tax will be calculated and added at checkout based on the shipping destination as required by federal and state law.
Expedited or express shipping options, if available, may be offered at an additional cost during checkout. Any applicable expedited shipping fees will be clearly displayed before payment is completed. Pulsevex reserves the right to modify shipping rates, promotional offers, or shipping eligibility conditions at any time without prior notice. Customers are encouraged to review the total order cost, including any applicable taxes and optional expedited fees, before completing their purchase.
Delivery Time and Estimates
Standard shipping delivery times within the United States are generally estimated between 3 to 5 business days after the order has been processed and shipped. This delivery window begins once the order leaves our facility and is handed to the carrier for transit. The total time from order placement to delivery typically ranges from 4 to 7 business days, accounting for both processing and transit time.
Delivery estimates may vary depending on customer location, shipping carrier operations, transportation conditions, weather disruptions, natural disasters, carrier delays, holidays, high shipping volumes, and other circumstances beyond the reasonable control of Pulsevex. Delivery dates provided during checkout are estimates only and are not guaranteed. While we strive to meet all delivery estimates, Pulsevex cannot be held responsible for delays caused by carrier operations, force majeure events, or other factors outside our direct control.
Customers requiring delivery by a specific date are encouraged to place orders well in advance and to contact us at content@pulsevex.shop or (620) 987-8499 to discuss their needs. Expedited shipping options, where available, may reduce transit time but do not alter the standard 1 to 2 business day processing period.
Shipping Carriers and Methods
Pulsevex may utilize different shipping carriers, fulfillment providers, warehouses, or logistics partners depending on product type, destination, inventory location, operational efficiency, or delivery requirements. Common carriers used include the United States Postal Service (USPS), UPS, FedEx, and other reputable regional or national carriers. Carrier selection remains at the sole discretion of Pulsevex in order to support efficient, cost-effective, and dependable shipment operations.
We work closely with our carrier partners to ensure reliable service and timely delivery. However, once a package is handed to the carrier, delivery times and service quality are subject to the carrier's performance and policies. Pulsevex is not responsible for delays, service interruptions, or delivery failures caused by carrier operations, provided that we have fulfilled our obligations in processing, packaging, and dispatching the order in a timely manner.
Shipment Confirmation and Tracking Information
Once an order has been shipped, customers will receive a shipment confirmation email at the email address provided during checkout. This email will contain shipment details, the selected carrier, and a tracking number (where available) that allows customers to monitor the progress of their package in real time. Customers should check their email inbox and spam/junk folders for this confirmation.
Tracking numbers typically become active within the carrier's system within 24 to 48 hours after shipment. Tracking details are supplied directly by shipping carriers and may occasionally experience delays, temporary inaccuracies, or incomplete updates due to carrier system limitations, scanning schedules, processing operations, or reporting timelines. Customers can use the tracking number to check the status of their shipment on the carrier's official website or by contacting the carrier directly.
Pulsevex is not responsible for carrier-related tracking interruptions, delays, temporary tracking visibility issues, or inaccuracies in carrier-provided data. If a tracking number does not update within 48 hours, or if customers have concerns about their shipment's progress, they should contact us at content@pulsevex.shop or (620) 987-8499 for assistance. We will work with the carrier to investigate and resolve any tracking or delivery issues.
Multiple or Split Shipments
In some cases, orders containing multiple items may be shipped in separate packages or from different warehouse locations to ensure faster delivery and optimal inventory management. If your order is split into multiple shipments, you may receive separate shipping confirmation emails with distinct tracking numbers for each package. Each package will be shipped at no additional cost to the customer, consistent with our free shipping policy.
Split shipments may arrive on different days depending on carrier routing, origin location, and transit schedules. Customers will not be charged additional shipping fees for split shipments. If you have questions about a split shipment or need to confirm the contents of each package, please contact us at content@pulsevex.shop or (620) 987-8499.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete, accurate, and current shipping information during checkout, including the recipient's name, street address, apartment or suite number (if applicable), city, state, and ZIP code. Pulsevex shall not be held responsible for delayed deliveries, shipment failures, lost packages, returned shipments, or additional carrier fees resulting from inaccurate or incomplete customer-provided information.
Common issues include missing apartment numbers, incorrect ZIP codes, misspelled street names, outdated addresses, or failure to provide access codes for gated communities or secure buildings. Customers are strongly encouraged to review all shipping details carefully before completing their purchase. We recommend using validated, standardized addresses and double-checking for typographical errors.
If a package is returned to Pulsevex due to an incorrect address provided by the customer, we will contact the customer to arrange reshipment. The customer may be responsible for any additional shipping costs incurred for reshipment, and the original free shipping benefit may not apply to the second shipment. In cases where the package is lost or undeliverable due to customer error, Pulsevex reserves the right to require the customer to place a new order.
Address Changes After Order Placement
Customers requesting shipping address changes after an order has been placed should contact Pulsevex immediately at content@pulsevex.shop or (620) 987-8499. Address modifications may not always be possible once order processing or shipment preparation has begun. We will make reasonable efforts to accommodate address change requests received before the order has been dispatched to the carrier.
Once an order has been shipped and a tracking number has been issued, Pulsevex cannot modify the shipping address. Customers may contact the carrier directly using the tracking number to request address corrections or delivery rerouting, subject to the carrier's policies and any applicable fees. Pulsevex is not responsible for packages that are misdelivered, delayed, or returned due to address changes requested after shipment.
For the best experience, customers should ensure that their shipping address is correct at the time of checkout and contact us immediately if any corrections are needed.
Delivery Delays and Unforeseen Circumstances
While Pulsevex and our carrier partners strive to deliver all orders within the estimated 3 to 5 business day window, delays may occasionally occur due to circumstances beyond our reasonable control. Such circumstances include, but are not limited to, severe weather events, natural disasters, carrier operational disruptions, labor strikes, transportation accidents, government actions, public health emergencies, port congestion, customs delays (for military or international territories), and other force majeure events.
Pulsevex is not liable for delays or failures in delivery caused by such events. However, we are committed to maintaining clear communication with our customers. If we become aware of any significant delays affecting your order, we will make reasonable efforts to notify you by email and provide updated delivery estimates where possible.
Customers experiencing delivery delays are encouraged to check the tracking information provided in their shipment confirmation email. If a package is significantly overdue or tracking shows no movement for an extended period, customers should contact us at content@pulsevex.shop or (620) 987-8499. We will investigate the issue with the carrier and work toward a resolution, which may include filing a carrier claim, issuing a replacement, or providing a refund in accordance with our return and refund policies.
Lost, Stolen, or Missing Packages
If a package is marked as delivered by the carrier's tracking system but the customer has not received it, the customer should first check with household members, neighbors, building management, or mailrooms to confirm that the package was not accepted on their behalf or left in a secure location. Customers should also verify that the delivery address on the tracking information matches the intended destination.
If the package cannot be located, customers should contact Pulsevex at content@pulsevex.shop or (620) 987-8499 within 48 hours of the carrier's delivery confirmation. We will initiate an investigation with the shipping carrier. Depending on the outcome of the investigation and carrier policies, Pulsevex may issue a replacement or refund at our discretion.
Pulsevex is not responsible for packages that are stolen after delivery, delivered to an incorrect address due to customer error, or lost due to circumstances beyond our control. However, we are committed to working with customers and carriers to resolve delivery issues fairly and promptly. Customers who experience repeated delivery issues at their address are encouraged to consider alternative delivery options, such as package hold at a carrier facility or delivery to a workplace address.
Damaged Packages
All orders are carefully packaged to ensure safe transit. However, damage may occasionally occur during shipping due to mishandling by carriers or transportation conditions. If a customer receives a package that appears damaged, they should:
- Inspect the contents immediately upon delivery, preferably in the presence of the delivery driver if possible.
- Take clear photographs of the damaged packaging and any damaged products inside.
- Refuse delivery or note the damage on the delivery receipt if the damage is severe or the package is visibly compromised.
- Contact Pulsevex at content@pulsevex.shop or (620) 987-8499 within 48 hours of delivery, providing photographs and a description of the damage.
We will review the claim and work with the carrier to determine the cause of the damage. Depending on the circumstances, Pulsevex may issue a replacement, partial refund, or full refund in accordance with our return and refund policies. Customers are encouraged to report damage as soon as possible to facilitate prompt resolution.
Undeliverable or Returned Shipments
Packages that cannot be delivered due to incomplete addresses, repeated delivery failures, customer refusal, or other carrier-related issues may be returned to Pulsevex. If a package is returned, we will contact the customer at the email address or phone number provided during checkout to arrange reshipment or issue a refund.
If the return was caused by customer error (such as an incorrect address or failure to retrieve a package from a carrier facility), the customer may be responsible for additional shipping costs for reshipment. If the return was caused by carrier error or circumstances beyond the customer's control, Pulsevex will reship the order at no additional charge.
Returned packages that are not claimed or resolved within 30 days may be subject to restocking fees or cancellation, with a refund issued for the product cost minus any applicable fees, in accordance with our return and refund policies.
International Shipping, Duties, and Taxes
At this time, Pulsevex does not offer international shipping outside the United States. All orders must be shipped to addresses located within the 50 U.S. states, including Alaska and Hawaii. We do ship to U.S. military