Contact Us
We're Here to Help
At Pulsevex, we believe great customer service starts with open communication. Whether you have a question about a product, need help with an order, or simply want to share feedback, our team is ready to assist you. We're committed to responding quickly and ensuring your experience with us is excellent from start to finish.
Get in Touch
Reach out to us using any of the following methods, and we'll get back to you as soon as possible:
Email: content@pulsevex.shop
Email is often the fastest way to reach us. We typically respond to all email inquiries within one business day during our regular business hours.
Phone
Phone: (620) 987-8499
Prefer to speak with someone directly? Give us a call during business hours and a member of our team will be happy to help.
Mailing Address
If you need to send us something by mail, including product returns, our address is:
Pulsevex
2121 E Rawhide St
Gilbert, AZ 85296
United States
Business Hours
Our customer service team is available to assist you during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM (MST)
- Saturday – Sunday: Closed
If you contact us outside of business hours, we'll respond to your inquiry on the next business day. We appreciate your patience.
Typical Response Time
We strive to respond to all inquiries as quickly as possible. Most email and phone messages are answered within one business day. During peak periods such as holidays or major sales events, response times may be slightly longer, but we'll do our best to get back to you promptly.
Order, Shipping & Returns Inquiries
Order Status & Tracking
If you have questions about the status of your order, please contact us at content@pulsevex.shop or call (620) 987-8499. Be sure to include your order number so we can quickly locate your information and provide an update. Once your order ships, you'll receive a confirmation email with tracking information so you can monitor delivery progress.
Shipping Information
All orders ship within the United States with free shipping. Standard delivery takes 3–5 working days from the date your order is dispatched. Orders are typically processed and shipped within 1–2 business days after payment is confirmed. For specific questions about shipping timelines or delivery issues, please reach out to us and we'll be happy to help.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, you have 30 days from the date of delivery to do so. Items must be unused, in original condition, and in their original packaging.
To initiate a return or exchange, please contact us at content@pulsevex.shop with your order number and the reason for your return. We'll provide you with detailed instructions and a return authorization. Returns should be sent to:
Pulsevex
2121 E Rawhide St
Gilbert, AZ 85296
United States
For complete details about our return and refund policies, please visit our Return Policy and Refund Policy pages.
Feedback & Suggestions
We're always looking for ways to improve, and we value your input. If you have suggestions, comments, or feedback about your shopping experience, our products, or our website, we'd love to hear from you. Your thoughts help us serve you better.
Privacy & Data Protection
Your privacy is important to us. Any personal information you share when contacting Pulsevex is handled in accordance with our Privacy Policy and applicable US federal and state laws, including the California Consumer Privacy Act (CCPA/CPRA) where applicable. We use your contact information solely to respond to your inquiry and provide customer service. For more information about how we collect, use, and protect your data, please review our Privacy Policy.
We Look Forward to Hearing From You
Whether you're a new customer or a returning one, your questions and concerns matter to us. Don't hesitate to reach out—our team at Pulsevex is here to ensure you have a smooth, enjoyable shopping experience every time.