Refund policy
Return Window
Pulsevex accepts returns within 30 days from the date of delivery. This return window is Pulsevex's own policy; United States law does not provide a statutory cooling-off period for most online purchases. Return requests submitted after the 30-day period has expired may not qualify for refunds, exchanges, or store credit. We encourage all customers to inspect products immediately upon delivery to verify condition, functionality, and satisfaction.
Eligibility for Returns
To qualify for a return, products must be in their original condition: unused, unworn, undamaged, and complete with all original packaging, tags, labels, manuals, accessories, inserts, and included components. Items showing signs of wear, misuse, neglect, unauthorized modifications, improper handling, accidental damage, or missing components may not be eligible for return or may be subject to a partial refund. Pulsevex reserves the right to inspect all returned items before approving refunds, exchanges, or store credit.
How to Initiate a Return
To start a return, please contact Pulsevex customer support before shipping any items back. You may reach us at:
Email: content@pulsevex.shop
Phone: 620-987-8499
Contact Page: https://pulsevex.myshopify.com/pages/contact
When contacting us, please provide your full name, order number, the reason for the return, and any supporting photographs if applicable (particularly for damaged, defective, or incorrect items). Our customer support team will review your request and provide detailed return instructions, including the return address and, where applicable, a prepaid return shipping label.
Return Shipping
Customers located within the United States are eligible for free return shipping on approved returns. Once your return request has been reviewed and approved, Pulsevex will provide a prepaid return shipping label or detailed instructions depending on the nature of your return. Please follow all instructions carefully to maintain eligibility for free return shipping. Pulsevex does not charge restocking fees on approved returns submitted within the eligible return period.
Return Address
Unless otherwise instructed by our customer support team, approved returns should be sent to:
Pulsevex
2121 E Rawhide St
Gilbert, AZ 85296
United States
Do not return items without prior authorization. Unauthorized returns may be refused or may result in delayed processing.
Return Packaging Requirements
Customers are responsible for securely packaging returned items to prevent damage during transit. Returned products should include original packaging materials, accessories, labels, manuals, inserts, and all included components whenever possible. Items damaged during return shipment due to inadequate packaging may affect refund eligibility or result in a partial refund.
Refund Method and Timing
Once your returned item is received and inspected, Pulsevex will notify you by email regarding the approval or rejection of your refund. Approved refunds will be processed to the original payment method used at the time of purchase. Please allow 5–10 business days after approval for the refund to appear in your account, depending on your financial institution's processing time. Pulsevex cannot expedite bank or credit card processing times.
If you paid by credit or debit card, the refund will be credited to that card. If you used PayPal, Apple Pay, Google Pay, or another third-party payment service, the refund will be processed through that service according to its terms.
Exchanges
If you wish to exchange an item for a different size, color, model, or variation, please contact Pulsevex customer support at content@pulsevex.shop or 620-987-8499. Exchanges are subject to product availability. We will provide instructions for returning the original item and will ship the replacement once the return has been received and inspected. Shipping within the United States is free, so there is no additional cost for the replacement shipment.
Non-Returnable Items
Certain types of products may not be eligible for return due to hygiene, safety, or legal reasons. Non-returnable items may include (but are not limited to):
- Intimate or sanitary goods, personal care items, or products that come into contact with the body (if opened or used)
- Perishable goods, food, or consumable items
- Custom-made, personalized, or made-to-order products
- Digital downloads, software licenses, or subscription services
- Gift cards or store credit
- Items explicitly marked as final sale or non-returnable on the product page at the time of purchase
If you are uncertain whether an item is returnable, please contact customer support before initiating a return.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, malfunctioning, incomplete, or different from what you ordered (wrong item, size, color, or model), please contact Pulsevex immediately at content@pulsevex.shop or 620-987-8499. You may be asked to provide photographs of the product, packaging, shipping label, and a description of the issue.
Pulsevex will cover all return shipping costs for damaged, defective, or incorrect items. Depending on the circumstances, you may be offered a replacement, exchange, store credit, partial refund, or full refund at no cost to you. Our goal is to resolve these issues quickly and fairly.
Order Cancellation
You may cancel your order before it has been shipped by contacting Pulsevex customer support immediately at content@pulsevex.shop or 620-987-8499. If your order has already been shipped, you will need to follow the standard return process once you receive the item. Orders typically ship within 1–2 business days and are delivered within 3–5 business days, so please contact us as soon as possible if you wish to cancel.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please first check your bank account or credit card statement. Then contact your financial institution, as processing times vary. If you have completed these steps and still have not received your refund, please contact Pulsevex at content@pulsevex.shop or 620-987-8499 for assistance.
Partial Refunds
In certain situations, partial refunds may be granted, including but not limited to:
- Items showing obvious signs of use, wear, or damage not caused by Pulsevex or the carrier
- Items returned without original packaging, accessories, manuals, or components
- Items returned more than 30 days after delivery
- Items damaged during return transit due to insufficient packaging by the customer
Pulsevex will notify you by email if a partial refund is approved and explain the reason for the adjustment.
Final Sale Items
Pulsevex does not designate products as final sale unless explicitly stated on the product page at the time of purchase. Items clearly marked as final sale, clearance, or non-returnable are not eligible for return, refund, or exchange except in cases of damage, defect, or shipping error on the part of Pulsevex.
Contact Information
If you have any questions about this Return and Refund Policy, or if you need assistance with a return, refund, exchange, damaged item, or order cancellation, please contact Pulsevex customer support:
Store Name: Pulsevex
Email: content@pulsevex.shop
Phone: 620-987-8499
Address: 2121 E Rawhide St, Gilbert, AZ 85296, United States
Contact Page: https://pulsevex.myshopify.com/pages/contact
Policy Updates
Pulsevex reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Pulsevex website and services after any changes constitutes acceptance of the revised policy. We encourage you to review this policy periodically to stay informed of our return and refund procedures.